Members will earn rewards points each month that can be used to cash in towards purchases!

We periodically provide lots of other opportunities to earn points, like bonuses for refereals, social media shares, and writing reviews.

Check your plan to determine the number of points you’ll earn each month. The higher the plan, the more rewards you will get!

You can keep it up to the maximum limit for each plan (3 months for Opener, 6 months for Pro, and unlimited for Headliner). Or if you want to keep things fresh, you can swap your gear out every 30 days!

Once you sign up, you’ll be able to create a borrow list of gear that you’d like to try out. We use that list to plan our inventory and ensure we’ve got gear in stock that users want.

We’ll send you items from your list based on our stock and availability. If there is a piece of gear that you really want first or next, just use the priority toggle in your borrow list to let us know what you’d like most.

Otherwise, we’ll keep things fresh and fun by sending you gear from your list as it becomes available! It typically takes about 5-7 days to get your first shipment.

Accidents happen 😢. You can choose to purchase a Damage Protection plan for your gear that will cover any damage or excessive wear. Otherwise, you’ll be responsible to pay the cost of repair or replacement. Any gear that is lost (other than in shipping) will be automatically billed at standard cost to your credit card. Damage Protection plans do not cover loss.

It’s easy! You can request a return label from us either via our chat or contact form under https://buyorborrowmusic.com/contact/. Just place the gear back in the original packaging, slap the return label on over the original, and drop it off at your local shipping point. You can also schedule USPS or UPS pickups at your home to save a trip!

Most members are approved without the need for a security deposit! However, in some cases we may need to charge a refundable security deposit to activate your membership.

Our Opener and Pro memberships do not require credit checks. Instead, we use data from your registration payment to assess lending risk.

If your account will require a deposit a member of our team will contact you to discuss the details. 

Our Opener and Pro accounts do not require any formal credit checks!

Instead, we use data from your registration payment to assess lending risk and determine if a security deposit is required. 

Headliner membership does require a simple soft pull credit check. It does not affect your credit score and does not require any sensitive personal info like your SSN.

No worries! All of our plans bill month to month and you can cancel or pause at any time. All pause or cancellation requests must take place 72 hours before your next bill date to avoid being charged for your next monthly payment. Monthly membership payments are nonrefundable.

Please ship the gear back within 72 hours of pausing or cancelling. If items aren’t shipped before your next effective billing date, your card will be charged the price to purchase the item(s) we have not received, and the item(s) will be yours to keep.

If you pause or cancel while a new shipment is pending, or in progress, there will be a $25 cancellation fee incurred to redirect the shipment back to us.

Yep! You can swap them out individually. Just make sure to note any shipping charges that may apply to your next round of gear.

Unfortunately, no 😢. We currently only support the mainland US but we are working on expanding internationally soon!

Since we lend out expensive equipment with no formal credit checks, we use a simple secure process to verify your ID with Stripe, one of the largest and most secure payment processors in the world.

It only takes about 30 seconds and your information remains totally safe, secure, and confidential.

About 70% of our items ship free! Those that do require shipping charges will have the shipping cost clearly listed on the product page. 

We bill shipping fees automatically to your card on file at time of shipment.