The Membership Loyalty Points Program is designed to reward our loyal customers for their ongoing support. As a member of this program, you will earn points based on your subscription tier, which can be banked and used to buy the items you’re borrowing.
To become eligible for the Loyalty Points Program, you need to have an active membership subscription and make on-time payments for your monthly subscription fees. If you are late on your monthly subscription payment, you may not be eligible to earn points that month.
Points are earned with each subscription payment. The dollar value for each subscription tier is as follows: Opener – 150 points per month, Pro – 275 points per month, and Headliner – 650 points per month.
You need to accumulate at least 500 points ($10 redemption value) before you can start to redeem your rewards. Once you reach that threshold, you can start redeeming your rewards in blocks of $10 redemption value.
For now, you can use your banked rewards to buy the items you’re borrowing. This allows you to make the gear you love a permanent part of your collection while benefiting from the savings you’ve earned through the Loyalty Points Program. You can also use them toward any other purchases on the site.
If you pause your subscription, your points will be stored and remain available when you resume your subscription. However, if you cancel your subscription, you will lose any accumulated points and banked rewards.
As long as you’re a member, and your subscription payments are current, your points will not expire and they do not have a validity period.
As of right now, no. But we are constantly working on ways to improve our rewards programme and we will keep our users informed when we roll out any additional changes. Stay tuned!
We are working to improve our rewards system and will keep you informed when they are rolled out.
If you have any questions or issues related to your points balance or rewards redemption, please reach out to our customer support team at info@buyorborrowmusic.com or through the contact information provided on our website/chat bot. We’ll be more than happy to assist you.
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